Return & Refund Policy

At Sai Jewellers, we strive to ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we offer a return and refund policy as outlined below:

Eligibility for Returns

  • Products are eligible for return within 7 days from the date of delivery.
  • The product must be in its original, unused condition, with all original tags and packaging intact.
  • Customized or engraved jewelry, sale items, and earrings for pierced ears are not eligible for return due to hygiene and customization reasons.

Return Process

  1. To initiate a return, please contact us at returns@bkabu.com with your order number and details of the product you wish to return.
  2. Once your return request is approved, you will receive instructions for shipping the product back to us.
  3. You are responsible for the shipping costs incurred in returning the item. We recommend using a trackable shipping method as we are not responsible for lost or damaged packages.

Inspection and Refunds

  • Once we receive the returned product, it will be inspected to ensure it meets our return eligibility criteria.
  • If approved, your refund will be processed within 10-14 business days via the original method of payment.
  • Please note that shipping fees and any applicable taxes are non-refundable.

Exchanges

Exchanges are subject to stock availability. To request an exchange, please contact us at returns@bkabu.com. We will guide you through the process of exchanging your item for another product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery at returns@bkabu.com with photographs of the damaged product and packaging. We will arrange for a replacement or issue a full refund.

Cancellations

Orders can be canceled within 24 hours of placing the order. After 24 hours, cancellations will not be accepted as the product may already be in production or shipped.

Contact Information

For any return, refund, or exchange inquiries, please contact us at: